Privacy Policy awclub

Personal Information We Collect

awclub collects your personal information when you register an account, make a deposit, request a withdrawal, or contact our support team. This collection is necessary to enable us to provide safe online gambling services that comply with international licensing requirements.

The types of information we collect include:

• Identity information: Full name, date of birth, gender and identity card number (MyKad) or other valid identification document.
• Contact information: Email address, mobile phone number and relevant mailing address.
• Financial information: Bank account details, e-wallet account numbers (Touch 'n Go, Boost, ShopeePay) and transaction-related information such as deposits and withdrawals.
• Technical information: IP address, device type, operating system, internet browser name and platform access log data.
• Activity information: Game records, betting history, bonus usage data and account activity.

Purpose of Using Personal Information

Every piece of personal information collected by awclub is used responsibly and only for the purposes stated in this policy. We do not use your data for any purpose outside the scope described here.

The main purposes for which data is used are as follows:

• Identity verification: To ensure every user is aged 21 and above and meets international licensing eligibility requirements.
• Account management: To create, maintain and protect player accounts on an ongoing basis.
• Transaction processing: To accurately and securely verify and process all deposits and withdrawals.
• Customer support: To enable our customer service team to respond effectively to your enquiries and complaints.
• Legal compliance: To meet reporting and compliance requirements under the international licensing terms held by awclub.
• Responsible gambling: To identify concerning gaming patterns and provide support to players who may need assistance.
• Platform improvement: To analyse aggregated usage data to enhance the functionality and user experience of the awclub website.
• Service communications: To send technical notifications, account security information and relevant policy updates.

Sharing and Disclosure of Information

awclub does not sell or trade player personal information to any third party. However, there are certain situations where your personal information may need to be shared with trusted parties, solely to allow the platform to operate properly and comply with legal requirements.

Information may be shared with:

• Payment service providers: Entities such as FPX providers, local e-wallet operators and cryptocurrency exchange platforms used to process your financial transactions.
• Gaming technology providers: Game developers who supply slot and live casino content to the awclub platform, only to the extent required for technical purposes.
• Regulatory authorities: International licensing regulatory bodies to which awclub has reporting obligations, including in matters of anti-money laundering.
• Security consultants and auditors: Third parties engaged to conduct system security and compliance audits, subject to binding confidentiality agreements.

All third parties that receive your data are subject to strict data protection agreements and are only permitted to use that information for the specified purposes.

Data Security and Information Storage

awclub implements robust technical and organisational measures to protect your personal information from unauthorised access, loss, destruction or misuse.

The security measures we use include:

• Data encryption using SSL/TLS protocols across all platform pages and communication channels.
• Strict internal access controls — only authorised personnel may access player data for legitimate operational purposes.
• 24/7 system monitoring to detect and respond to any suspicious activity.
• Regular data backups stored in secure data centres with tested disaster recovery procedures.
• Use of two-factor authentication for internal access to protect systems from external threats.

Your personal information will be retained for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable legal and licensing regulatory requirements.

Use of Cookies and Tracking Technologies

awclub uses cookies and similar tracking technologies to improve platform functionality, personalise the user experience and collect usage statistics that help us improve our services.

Types of cookies we use:

• Session cookies: Used to maintain your login status during an active session. Deleted automatically when you close your browser.
• Preference cookies: Store your chosen settings such as display language and interface preferences for ease of use.
• Analytics cookies: Collect data on how users interact with the platform for internal improvement purposes only. This data is collected in aggregate form and does not identify individuals.
• Security cookies: Help detect and prevent fraudulent activity and unauthorised access to player accounts.

You can manage or disable cookies through your internet browser settings. However, some awclub platform functions may not operate correctly if essential cookies are turned off.

Cross-Border Data Transfers

As awclub operates under international licensing, your personal information may be stored or processed on servers located outside Malaysia. All such data transfers are carried out in accordance with relevant international data protection standards.

awclub ensures that every cross-border data transfer is conducted with adequate safeguards, including binding data protection agreements between related entities, to ensure your information is always protected at a level equal to or higher than what is stated in this policy.

Policy Updates and Amendments

awclub reserves the right to update or amend this Privacy Policy at any time when necessary, particularly in response to legislative changes, technological developments, or service improvements.

Any material amendments will be communicated to registered users via email or in-platform notification at least seven days before the changes take effect. The date of the most recent update will always be displayed at the top of this page.

Continued use of the awclub platform after the date the changes take effect will be considered as your acceptance of the latest version of this Privacy Policy. If you do not agree with any changes, please stop using the platform and contact our support team to close your account.